(NewsNation) — Airline passengers are suing Delta and United Airlines over what they are calling “windowless” window seats.
A class action lawsuit says the airlines upsold passengers a window seat only to get a chair without a view.
United has responded, claiming it did not guarantee an actual window, and the airline is trying to get the lawsuit tossed.
“The use of the word ‘window’ in reference to a particular seat cannot reasonably be interpreted as a promise that the seat will have an exterior window view,” the airline’s lawyers wrote in a motion to dismiss the case on Nov. 10, via The New York Post.
“Rather, the word ‘window’ identifies the position of the seat — i.e., next to the wall of the main body of the aircraft,” they added.
A lawyer for the plaintiffs told Reuters that United’s stance was “contrary to the reasonable expectations of countless passengers who unknowingly paid extra money for windowless window seats. Consumers deserve better than empty promises and United’s word games.”
Travel industry expert Sandra Macklemore told “Morning in America” that Delta and United’s policies are unacceptable.
“A window seat is a window seat, and people expect a window,” she said.
A proposed trial date is reportedly set for June 7, 2027.