LAS VEGAS (KLAS) – A crowd of frustrated “MrBeast” fans gathered on Tuesday in Las Vegas to speak to the Resorts World Las Vegas CEO Alex Dixon.
The group was demanding refunds for a three-day experience from April 13-15, in partnership with the popular Youtuber and entrepreneur also known as Jimmy Donaldson, that cost attendees approximately $1,000.
The deal, which was advertised as “immersive” and “unforgettable” has now been taken off the hotel’s website.
“It should have been like mini-games, meet and greets, photo ops, special drinks, and things,” Theresa Metta, who traveled to Las Vegas with her mother said. “Unfortunately, we didn’t get any of that.”
Multiple guests, including Metta, told NewsNation affiliate KLAS, that they were informed by the hotel’s front desk at check-in that they should stay in their room to wait for a mystery arrival. Some guests shared they camped in their hotel rooms for 24 hours or more awaiting a surprise.
“I was told to wait in my room for two days for a package to come, so I legit spent two days in my room for a package to come, and it was a box of chocolates.”
Guests were also each promised a mystery bag. Many, including Metta, complained about the contents of the mystery bag.
“It had kid’s shorts, an extra small shirt, a hat, and a medium shirt,” she said. “If you go to Mrbeast.store to their merchandise right now, all this stuff is on clearance for $9. We were told we’d get exclusive merch. Obviously, that’s not the case.”
Some super fans are disappointed by management’s response. Mother Desiree Pineda told KLAS it was her son’s birthday Monday, who is a “MrBeast” super fan.
“I was just trying to give him the best experience, and unfortunately as a parent, I feel like I failed him,” she expressed.
Pineda was very vocal to CEO Dixon, asking him to do more for upset guests.
“Their ultimate resolution all across the board was $50 food and beverage credit for two different outlets,” which she said is not enough. “This experience has been nothing short of horrible.”
Although some of the customers were willing to still pay the resort’s regular nightly fee of $79, many wanted a refund for what they paid for the experience itself.
Following the group’s pleas with the CEO, a handful of attendees exchanged contact information and shared with 8 News Now they want to file a lawsuit against the hotel to get their money back.
“If Jimmy is part of this, I hope he feels good for scamming a whole bunch of adults and their children,” Abigail Marquez an attendee who traveled in from Los Angeles for the experience said. “That’s how you get subscribers? Cool.”
8 News Now did reach out to MrBeast’s team for comment and as of story deadline were still awaiting a response.