ChatGPT is ‘experiencing issues,’ OpenAI says: What we know so far

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(WPHL) – OpenAI, the company behind ChatGPT, was experiencing outages of its chatbot and other AI software on Tuesday.

“We’re currently experiencing issues,” read a message posted to OpenAI’s status website early Tuesday, which had confirmed the system was facing “elevated error rates.”

“We have identified the root cause for the issue causing elevated errors and latency across the listed services,” the message continued, listing ChatGPT, Sora (OpenAI’s video-generation tool) and its application programming interfaces (APIs).

By the afternoon, issues plaguing Sora and the APIs had been resolved, but OpenAI was still “working towards a full recovery of ChatGPT.”

At around 4 p.m. ET, OpenAI also confirmed “increased errors” concerning Codex, its tool for generating code.

OpenAI logo
The OpenAI logo is seen on a mobile phone in front of a computer screen which displays output from ChatGPT, March 21, 2023, in Boston. (AP Photo/Michael Dwyer, File)

Users began to report issues with ChatGPT to DownDetector starting just before 3 a.m. ET, according to the site. Reports continued to spike through the early morning, peaking at around 10 a.m. before falling in the early afternoon.

OpenAI is headquartered in San Francisco, California. Last month, the company recruited Jony Ive, the designer behind Apple’s iPhone, to lead a new hardware project for the artificial intelligence company that makes ChatGPT. OpenAI hasn’t said exactly what product they will be making, but some speculate the company will be focusing on bringing generative AI chatbot technology out of computer screens into another form, such as through a car, humanoid robot or the AI-powered glasses, the Associated Press reported.

The Associated Press contributed to this report.

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