(NewsNation) — Hilton is removing a Minnesota hotel from its reservation system after it refused to allow federal immigration agents to stay there this month, citing a violation of company policy.

The Department of Homeland Security had accused the hotel chain of being part of a “coordinated” effort to refuse service to federal law enforcement officers.

Hilton apologized and said the situation didn’t reflect its policies: “The independent hotel owner has assured us that they had fixed this problem. We are taking immediate action to remove this hotel from our systems. Hilton is — and has always been — a welcoming place for all.”

DHS officials shared screenshots of a cancellation notice from the Hampton Inn in Lakeville, about 20 miles outside Minneapolis, on social media Monday. The post stated that when federal immigration officers attempted to book hotel rooms using government email addresses, Hilton “maliciously” canceled their reservations.

The post also included a message from a hotel representative who said the property was not allowing federal immigration agents to stay there.

“If you are with DHS or immigration, let us know as we will have to cancel your reservation,” the message read.

A Hilton spokesperson told NewsNation on Monday the Lakeville Hampton Inn is independently owned and operated and has apologized for its actions. The spokesperson said that the incident “is not reflective of Hilton values.”

In a separate statement, Everpeak Hospitality — which operates the Lakeville hotel — said the group was in touch with the impacted guests to ensure they are accommodated. 

“We do not discriminate against any individuals or agencies and apologize to those impacted,”
the statement read. “We are committed to welcoming all guests and operating in accordance with brand standards, applicable laws, and our role as a professional hospitality provider.”

🚨 BREAKING EXCLUSIVE: I went into the Minnesota Hilton who “apologized” for banning DHS agents, and EXPOSED them for CONTINUING to ban DHS agents@HiltonHotels has decided they want the FULL BUDLIGHT treatment at this point.

Hilton’s operator, Everpeak, STRAIGHT UP LIED in… pic.twitter.com/3g97P7okpz

— Nick Sortor (@nicksortor) January 6, 2026

After the statement was issued, conservative influencer Nick Sortor reported the location was still enforcing an “anti-DHS policy” and claimed to be “in touch” with DHS officials to resolve the issue.

In a video Sortor captured at the location, a hotel employee can be heard stating the policy remains in effect as of 10:50 p.m. Monday night.

NewsNation’s Jeff Arnold and Ali Bradley contributed to this report.